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Refund & Exchange

CHANGE OF MIND / REFUNDS

We strive to ensure that you are happy with your purchase and as such encourage you to contact us with any questions you may have prior to purchasing. 

We kindly ask you to choose carefully as we do not offer refunds, except in the case of faulty items that may not be repaired. 


If you have purchased the wrong size, we will happily exchange or can offer a credit note to the value of the items purchased, excluding delivery charges, in the following circumstances:

  • The products must be returned within 7 days of receipt by following the "Returns" instructions in our Terms & Conditions.
  • The item/s must be in original, undamaged packaging, be unworn, unused and with all tags and parts intact. If the product is deemed to be in used condition, it will be returned to you and you will be liable for all additional shipping costs.
  • Special dress/outfit orders and/or earrings cannot be returned or exchanged.
  • Subsequent delivery charges for all exchange items will apply. 

 

EXCHANGE

Please ensure you follow the following steps where you would like to exchange an item:

1) You will need to contact us via email
or by phone (03) 9388 1792 strictly within 7 days of receiving your order.

2) We will issue you with a Return Authorisation Number (“RAN”) and return address. Please do not post any item until you receive this authorisation number as orders received without prior approval will not be accepted.

3) You will be responsible for costs to deliver the item back to Princess Boutique and it is your responsibility to ensure that all returns are packaged so as to prevent damage in transit. 

4) We strongly encourage you to register and insure your parcel as we cannot take responsibility for items that are lost in transit.  Where a tracking number is provided, please email this to us so we can expect the package.

5) Upon receipt of the package, we will contact you within 48 hours to discuss.

 

CREDIT NOTES

Credit notes are valid for 3 months from the date of issue. Credit notes will be to the value of the returned item/s, excluding delivery charges.