A Pre-authorisation on your credit card occurs when your order is placed. Your order is not processed until we have reviewed your order/wear date and payment has been accepted. Upon receipt of your order, we will email you a copy of your invoice. Please ensure all contact details and delivery information have been properly documented on your invoice. Please notify us immediately of any errors on your invoice.
We strive to ensure that you are happy with your purchase and as such encourage you to contact us prior to purchasing so we can guide you on the best options for you.
We do not offer refunds, however happily exchange. Please see our full Terms and Conditons for more details.
Completed orders placed before 12.00pm for in-stock items will be dispatched the same business day.
Completed orders placed after 12.00pm for in-stock items will be dispatched the next working day.
If we are able to make your wear date, we will process your order and payment.
If your order is urgent, please ensure you list your wear date upon checkout and contact us so we may prioritise your order.
OUT OF STOCK ITEMS
Many items are in stock and we do strive in keeping adequate stock to fulfill all orders. However, from time to time certain items and sizes may be out of stock.
If your item is out of stock or unavailable before your wear date, we will contact you with an estimated delivery time prior to proceeding with your order. If you would like to confirm if an item is available before placing an order, please feel free to contact us.